Communication brush up

Definition and importance of communication; Types of communication: Verbal, Non-verbal, Written; Elements of the communication process: Sender, Message, Channel, Receiver, Feedback, Noise

Linear model; Interactive model; Transactional model; Shannon-Weaver Model

Language and its role in communication; Effective speaking and listening skills; Tone, pitch, and pace of voice; Building vocabulary and clarity of speech

Body language (gestures, facial expressions, posture); Eye contact and its importance; Proxemics (personal space); Touch, clothing, and appearance; Paralanguage (how things are said)

Physical barriers (distance, noise); Psychological barriers (prejudices, attitudes); Semantic barriers (misinterpretation of words); Cultural barriers (differences in communication styles)

What is active listening?; Techniques for improving listening skills; Types of listening (informational, critical, empathetic); Barriers to effective listening

Types of interpersonal communication: One-on-one, group; Building rapport and trust; Conflict resolution; Effective questioning techniques; Empathy and emotional intelligence

Structure of formal and informal writing; Email etiquette and professional writing; Business letters, reports, and proposals; Writing for clarity and impact

Roles in group communication; Group dynamics and decision-making; Leadership and group collaboration; Effective meetings and discussions

Speech preparation and organization; Overcoming stage fright and building confidence; Effective delivery techniques (gestures, tone, pacing); Visual aids and presentation skills; Audience engagement and feedback

Understanding cultural differences in communication; Verbal and non-verbal differences across cultures; Strategies for effective intercultural communication; Overcoming cultural barriers

Social media communication; Online professional communication (LinkedIn, email, etc.); Virtual communication challenges; Cyber etiquette

Techniques of persuasion; Understanding the psychology behind persuasion; Persuasive language and strategies; Ethical considerations in persuasion

Ethical principles in communication; Honesty, transparency, and accountability; Dealing with misinformation and bias; Privacy and confidentiality in communication